Shipping
Each piece is carefully prepared and packaged before shipment. Orders are processed according to availability, with Core Collection and Limited Edition pieces and Customized and Commissioned pieces following different timelines. Once an order has shipped, tracking information will be provided.
When will my piece ship?
Core Collection and Limited edition pieces are typically processed and shipped within 3–5 business days after an order is placed.
Commissions and Customizations require additional time for design, creation, and approval. Estimated timelines will be provided during the consultation or ordering process.
Once an order has shipped, tracking information will be provided via email.
What are the shipping costs?
Complimentary shipping is available for orders over $380 within the contiguous United States.
Shipping rates for orders under $380 are calculated at checkout based on the selected shipping method and destination.
Do you offer local pickup?
Local pickup is available in Conshohocken, PA at:
The Artist's Loft:
14 E 5th Ave, First Floor, Conshohocken, PA 19428
View map and store hours
After placing an order, customers will receive an email notification when their piece is ready for pickup.
Clients are responsible for confirming the partner location’s operating hours before arriving for pickup.
Do you ship internationally?
International shipping is available. International orders are shipped via DHL and are subject to applicable shipping rates, customs requirements, duties, and taxes.
Clients are responsible for any customs fees, duties, or taxes imposed by the destination country.
Note for EU Countries: Due to the EU Packaging and Packaging Waste Regulation (PPWR) beginning 12 August 2026, Mavens & Ravens will work with you to ship your pieces to you. Contact Us and you will hear back within 2 business days.
Due and the high burden Articles 44 and 45 places on small businesses in and outside of the EU, a small business like Mavens & Ravens cannot proactively comply with every EU country's specific costs and regulations.
Can I track my order?
Tracking information will be provided by email once your order has shipped.
Clients may use the tracking link provided to monitor delivery status.
What if my package is lost or damaged during shipping?
If your package arrives damaged or does not arrive as expected, please contact Mavens & Ravens as soon as possible with your order number and details of the issue.
Packages are shipped with tracking information, and any delivery concerns will be reviewed and addressed based on the circumstances of the shipment.
For damaged pieces, please include photographs of the packaging and piece so the issue can be evaluated.
Returns & Exchanges
Eligible jewelry from the Core Collection and Limited Editions may be returned within 14 days of delivery.
To be eligible for a return, merchandise must be:
- Unworn and unused
- In its original condition
- Accompanied by the original receipt, certificate of authenticity, and all original presentation packaging and materials
Returns are not accepted for Commissions or Customizations, including pieces created with color selections ("Customizations"). These pieces are considered final sale.
What items are eligible for return?
Eligible ready-to-ship jewelry from the Core Collection
and Limited Editions may be returned within 14 days of delivery.
To be eligible for a return, merchandise must be:
How do I start a return ?
Complete the return request form before sending any merchandise back. The form requires your order number and the reason for your return.
Once your return request is received and approved, you will receive instructions for
returning your item.
Please do not send returns without prior authorization. Unauthorized returns may not be accepted or refunded.
When will I receive my refund?
Refunds are issued after the returned merchandise has been
received and inspected to confirm it meets the return requirements.
Approved refunds will be issued to the original method of
payment. Please allow additional time for your financial institution to process
the refund.
Refunds do not include original shipping charges or return
shipping costs.
Are exchanges or store credit available?
Exchanges and store credit are not currently offered. Eligible returns may be
refunded, and a new order may be placed for another piece.
What pieces are not eligible for return?
The following pieces are considered final sale and are not eligible for return:
- Commissions
- Customizations, including pieces created with personalized color selections
- Pieces marked as final sale at the time of purchase
What if my piece arrives damaged or incorrect?
If your piece arrives damaged or you receive the wrong piece, please contact
Mavens & Ravens within 7 days of delivery with your order number and photos of the issue.
The issue will be reviewed and instructions for resolution will be provided.